顧客満足度のＫＰＩを達成した実績のある
プロジェクト管理能力を持つコンサルタントが担当
２０１９年度目標達成の実績
●顧客満足度向上専門のコンサルティングサービス
・ＩＴ系コールセンターの全ＫＰＩを達成
・営業系コールセンターの新規立ち上げとＩＴインフラ最適化
・「うつ病」の方への職場復帰支援、出勤率向上
・ＩＴ企業 技術支援グループのクレームの削減 他
●現場に即した実践的な研修 お一人様から受講可能
・秘書室のビジネスマナー向上研修
・新入社員の業務改善研修
・クレーム対策メール研修と業務の効率化提案 他
オンラインリモート研修・Ｗｅｂ会議に対応
サービス概要
永年の実践と体験を通じてしか掴めない「真のマナー」を熟知したＣＳのＫＰＩ（業績評価）達成実績のあるＣＳ専門家のみが在籍
永年ビジネスの現場で培った経験を基にした実践的な内容
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